When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email.
After successful verification, you can expect to receive your order within the following time frame:
Also, you can check your order status anytime online by logging on to your account and refer to your orders.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I just received an email saying that my item has been shipped. When will I receive my order?
As the item has only just been shipped, it may take up to 24 hours to deliver to you.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accomodate to your request for cancellation once the item has been shipped.
What if I am not at home when the package arrives?
You can leave a message to told us who is the authorize person after you make the order before you received shipping notification email.
. The third party should present a valid ID along with the letter of authorization from you.
Does Smartlife offer international shipments?
International shipment is not available at Smartlife at the moment.